Muteproof — Account deletion
How to delete your Muteproof account
You can delete your Muteproof account and associated server data as follows:
- Open the Muteproof Android app and sign in with Google if needed.
- Go to Settings.
- Tap Delete account and confirm.
If you cannot use the app, email support@fexar.fit from the Google account email linked to Muteproof and request account deletion. Include “Muteproof account deletion” in the subject. We will confirm and process the request.
What is deleted
Deleting your account removes Muteproof account records we control, including your profile and Google identity linkage, sessions, job metadata, transcripts, and entitlement records associated with that account. Any known media paths are queued for immediate deletion.
What is retained and for how long
- Uploaded videos and exported MP4 files are deleted automatically within about 24 hours, whether or not you delete the account.
- To prevent repeated abuse of lifetime Free allowances, we retain only a non-reversible keyed hash of the Google identity and the remaining Free allowance. This record contains no email, profile, original Google identifier, video, or transcript and does not expire while the Free allowance remains a lifetime benefit.
- Raw Google Play notification payloads are retained for no more than 30 days for billing reconciliation and then minimized.
- Google Play subscription billing is managed by Google Play. Deleting your Muteproof account does not cancel a Play subscription — cancel it in Google Play if needed.
- We may keep limited records required for legal, security, or fraud-prevention purposes for a reasonable period when required by law.
Privacy Policy
See also our Privacy Policy.